General App Questions
For iOS and Android App support contact me. In the iOS app, it is also helpful to send the contact email from within the app. Touch the gear icon in the lower right corner and scroll to Contact Us. Touch it and an email will be generated. You can add a message and then touch Send. I try to respond to all issues within one business day.
What are the differences between the Lite and full versions of the app?
The Lite version lets you try out all the features of the full version but is limited to a two week set of sample tasks and will only let you add 5 custom tasks. The full version gives you the ability to add unlimited custom tasks. The Android version gives you a full calendar year of tasks. The iOS version comes with two months of tasks and server access, with the ability to add more months as an in-app purchase.
Can I print from the app?
We have added a print/email function to the iOS app. To use it, look to the left of the Edit button in the upper right area of the screen. There is a box with an arrow coming out of it – touch it. It will give you the option to print or email a day’s tasks. The print option requires an AirPrint printer. If you don’t have one, you can email the tasks to yourself and print the email.
Android users: We are hoping to add this feature in 2014. Stay tuned!
Can I sync between devices?
We now have syncing for the iOS version. At this time we don’t have syncing for Android, but we are hoping to add it to the app for 2014. Stay tuned!
Can I change the task name or repeat interval on a preplanned task?
Because of the way the app is programmed, the preplanned tasks are not editable. One workaround is to hide the task and then create a new one of the same name and set the repeat interval/day as desired – users have told us this is a quick process.
How do I color code tasks in the app?
The colors are connected to people assignments. So if you assign a task to a person, you can also set a color for that person and all their tasks will be that color. The color can be assigned if you go to Setup (lower right hand corner) then People – you can then touch the arrow next to a person’s name and there is a Set Color button and you touch it to select a color. Also, when you are assigning a task and adding a person for the first time you can set the color then. Additionally, you will need to make sure Color Assignments is set to ON in the Setup.
Why do I have to buy a new app every year?
We are in the process of changing to a subscription service for the apps. It is now available in the new iOS version so there will not be a new app every year! We are working on Android next.
We realize it is a more expensive app, but we like to think of it as 7.99 for a year of preplanned tasks, which breaks down to just over 2 cents per day.
How do I add a custom task to the app?
To add a custom task to the app, touch the + sign in the upper left. You can then add the Task Name, Due Date, and Repeat Interval as well as assign the task to a person and set a room. Touch Save. Note about the date: To set a date for next year, you will need to select the year <strong>first</strong> and then select the month and day.
My task list is blank in the new iOS app, what do I do?
If your task list is blank, you may not be logged in to your account. Touch the gear icon (lower right corner) to get to the Settings, then Account. There should be an option to log in. If you are still having problems, please use the Contact Us button found at the bottom of the Settings page or use the Contact Us form here on the website.
We strongly recommend creating an account in the app. We never sell or share your information, we only use it to keep up with your data in case you have to reset or replace your device. It also allows us to help you when you are having problems with the app.
Why does the new iOS app only come with two months?
That is a great question, we would love to explain! We have moved to a subscription model with the new app. We have added the ability to sync between iOS devices (our most-requested feature) and that required us to set up a server to handle your data. In the past, people have hesitated to spend $7.99 on an app they aren’t sure they will like, so we decided to make the initial app purchase $1.99 with two months of tasks and server access included. This allows you to try out the full version at a lower price. Then if you like it, you can purchase additional months as an in-app purchase, either one month for 99¢ or a year of data at $7.99 – still only pennies per day. Then next year, when your subscription runs out, you will just need to renew, not buy a new app.
The new app also allows all your customizations to be stored on the server, so if your device has to be reset or replaced, you only need to install the app and log in to your existing account – your data won’t be lost.
Be sure to contact us if you have any other questions about the new iOS app!
How do I transfer customizations from the 2013 app to the 2014 app in Android?
To transfer your custom tasks from the 2013 to the 2014 app, follow these steps:
- In the 2013 app, touch Setup. Then touch Backup and select Backup to SD card. When complete, touch OK.
- In the 2014 app, touch Setup. Then touch Import from SD card and select Import File. This process may take some time depending on the amount of data you are transferring. When complete, touch OK.